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If you have any questions not answered below, please do not hesitate to Contact Us!
General
Where are you located?
Sunnah Style is based in Toronto, Canada, and EU orders are shipped from our Toronto location.
Does Sunnah Style have a retail store that is open to customers?
We operate entirely online so all orders are taken through our website and shipped to you directly.
Customer Accounts
I can't login to my account
Not to worry! Please contact our customer service team and they will be happy to assist you.
Do I have to create an account or can I just checkout as a guest?
To better serve you, we require customers to create an account. By creating a customer account you are able to save your cart, wishlists and favorite products and place orders quickly and easily without having to re-enter your information. You can also view your order history and submit returns.
How do you use the information I provide when I create an account?
Sunnah Style never sells or shares any information about you with any third party. Any information you provide to us is kept strictly confidential and is used only by us to serve you.Since we use payment processors we also do not have access to any of your financial information such as your credit/debit card number and we also do not store any of your financial information on our end. For more details please read our Privacy Policy.
Ordering
How do I place an order?
To place an order please add the items you want to purchase to your shopping cart. You can do this by selecting the size or color of the item (if applicable) and clicking 'Add to Cart' on the product page. Once you've added all your items, click 'Checkout' to go through the checkout process. You will be asked to enter your address and payment information during checkout. For assistance with placing an order please don't hesitate to contact our Customer Service Team.
Is it safe to shop on your site?
We take every precaution to protect our users' information. Customers can rest assured that any personal information entered on our site is secured and encrypted. Our entire site (all pages) are secured using strong SSL encryption with the latest encryption standards (2048-Bit TLS 1.2). While on our site, you will see a lock icon next to the address bar of most Web browsers - this identifies the security status of our site.
I placed an order but haven't received an order confirmation
An order confirmation is emailed immediately after you place a successful order. Usually if you don't see your order confirmation in your inbox it has gone to your spam folder. Please check your spam folder and mark the email as safe so you don't miss your tracking information when your order ships. If you still can't find the order confirmation please don't hesitate to contact us for assistance.
How do I cancel or change an order?
You may be able to cancel or change your order if it still has a pending or processing status. Please contact our Customer Service Team here or by replying to your order confirmation. We will do our best to make the changes you request. Unfortunately, if your order has already been shipped we are no longer able to make changes or cancel it.
Do you offer wholesale?
Yes - all of our products are available for wholesale. Please contact us to receive our wholesale package and with any wholesale-related inquiries you may have.
Our Clothing
Do you take custom orders?
We can't accommodate custom orders at this time but we are constantly adding new styles so please let us know what you're looking for and it may be something we design in the future.
How do I wash my clothing?
Proper care of your clothing is essential to ensuring it stays in excellent shape. Please see Clothing Care for instructions on washing, drying, and ironing your clothing as well as other clothing tips.
Sizing
Do you carry all sizes of clothing?
We aim to carry a wide variety of sizing to accommodate different heights and body sizes.
Womens' Sizing
Most of our abayas are available in sizes 52 to 62 but we also carry size 50 and 64 in selected styles. This length range is suitable for sisters from around 4'9" to 6 feet tall (145cm - 185cm). Since abayas are intended to fit modestly our abayas give a modest fit for most body types. We also carry selected models in slim and plus sizing for sisters who are slim-figured or plus sized. Most of our jilbabs are available in sizes 62 to 74 and we also carry size 60 in selected models.
Hijabs, Khimars & Niqabs
We carry a wide variety of lengths and sizing in our hijabs, khimars and niqabs, including the standard sizes as well as extra large and extra long styles for taller sisters or sisters looking for more coverage.
Girls' Sizing
We carry size 34 to 54 in most of our girls' styles to fit girls from around 4-15 years old.
Boys' Sizing
We carry size 34 to 54 in most of our boys' thobes to fit young boys from around 5-16 years old.
How can I make sure the item will fit me perfectly before I order it?
If you are unsure about your size - don't guess! Please contact our Customer Service Team with your measurements and we will advise you on which size to order. We would hate for you to be disappointed by ordering a size that doesn't fit the way you want it to.
We also have a simplified Height Chart which will tell you the appropriate abaya length that corresponds to your height. Our Height Chart is based on an average body size (US sizes 8 - 14 or European sizes 42 - 48) and the size recommendation is for the abaya to fall just above the ground. If you are larger/smaller than this or are confused, please contact us and we'll help!
Please also check out our comprehensive Sizing Information which includes details on how to measure yourself and how different styles may fit differently.
How do I measure myself?
Please see our Sizing Information for detailed instructions on how to measure yourself to make sure the garment will fit.
What if my item doesn't fit?
If your item doesn't fit you may return it or exchange it for a different size. For more information please see our Returns & Exchanges.
Can you send me a specific measurement for the abaya I would like to order?
Yes of course - please contact us and let us know which measurements you need and we'd be happy to send them to you.
Can you alter or hem my item for me before you ship it?
Our garments are ready made (not custom made to order) so we are not able to make any alterations to the garments. You can usually find a tailor or seamstress in any city to have your item altered once you receive it.
Shipping
How much is shipping?
Please see our Shipping for full information on our shipping rates within the EU.
We do our best to offer low shipping rates while still providing quick delivery times. We do not profit off shipping and instead we pay part of the cost ourselves to keep the rates as reasonable as possible.
Do you ship internationally?
Yes, we are happy to be able to ship to customers worldwide. You are currently on our European website where we only take orders shipped to EU member countries.
If you would like your order shipped outside of the EU please visit our other sites:
Sunnah Style Global (orders shipped to the USA and worldwide)
Sunnah Style UK - for orders shipped to the UK
Sunnah Style Canada - for orders shipped to Canada
How long will it take for me to receive my order?
Delivery times vary based on the country that the order is being shipped to and the shipping method you selected for your order. The delivery times are listed during checkout to give you an idea of when you should receive your package. If you have any questions about your shipment please don't hesitate to contact us.
Do you provide a tracking number?
Yes, tracking is included on all shipments.
How long will it take for my order to be shipped?
Your order will be dispatched within 1-3 business (working) days and you will receive an email with tracking once your order ships. If you selected a priority processing service your order will be shipped within 1 business day. Orders that are being paid by Interac E-Transfer, Western Union, or Moneygram transfer will be dispatched 1-3 business days after we receive your payment.
Will I be charged customs, duty fees, or taxes on delivery?
VAT is included in all prices so there will be no additional customs, duties or VAT charged on delivery.
Payments
What methods of payment do you accept?
Please see Payment Methods for details on the accepted payments.
Do you accept cash?
We do not accept cash as a method of payment. You can pay by Western Union or Moneygram transfer as an alternative to sending cash. You will be able to pay in cash at your local office and we will receive your payment quickly and securely. For more information please see Payments.
Can I pay using a prepaid debit card?
Yes, we accept prepaid debit cards. Some prepaid debit cards have a restriction on them which allows them to be used only in the country of purchase. If you are having trouble paying with a prepaid debit card please do not hesitate to contact us for assistance.
Returns
Can I return my item?
You are welcome to return your purchase within 45 days from when your order was shipped. Items may be returned for an exchange or refund and all returned items must still be in brand new, unwashed and unworn condition with the original tags still attached. Clearance and factory seconds items are final sale and may not be returned.
Please refer to Returns & Exchanges for our full return policy.
Do you refund the original shipping charges I paid?
Shipping charges that you paid for your original order are not refundable. If you are returning for a refund only the purchase price of the item being returned will be refunded.
Please refer to Returns & Exchanges for our full return policy.
Who pays for the return shipping?
It is the customer's responsibility to pay the shipping cost to ship the return item back to us. If you are exchanging for something else then we cover the cost to ship the exchange item back to you.
Please refer to Returns & Exchanges for our full return policy.