If you have any questions not answered below, please do not hesitate to Contact Us!

General

Where are you located?
Sunnah Style is located in Toronto, Canada, and all orders are shipped from our Toronto location.

Does Sunnah Style have a retail store that is open to customers?

At this time we operate entirely online so all orders are taken through our website and shipped to the customer.


Customer Accounts

Is it mandatory for me to create an account?

To better serve you, we require customers to create an account.  By creating a customer account you are able to save your cart, wishlists and favorite products and place orders quickly and easily without having to reenter your information.  You can also view your order history and submit returns.

How do you use the information I provide when I create an account?

Sunnah Style never sells or shares the personal information that you provide when creating an account or ordering with any third party. Any information provided to us is kept strictly confidential. Since we use payment processors we also do not have access to any of your financial information such as your credit card/debit card number and we also do not store any of your financial information on our end.  For more details please read our Privacy Policy.


Ordering

How do I place an order?

To place an order please add the items you want to purchase to your shopping cart. You can do this by selecting the size or color of the item (if applicable) and clicking 'Add to Cart' on the product page.  Once you've added all your items, click 'Checkout' to go through the checkout process.  You will be asked to enter your address and payment information during checkout.  For assistance with placing an order please don't hesitate to contact our Customer Service Team using the 'Contact Us' link at the top of our website.

Is it safe to shop on your site?

Our site is encrypted with SSL which is activated during any process that involves your personal information (i.e.: creating an account, checkout, etc). A page is secure when you see the closed padlock at the top or bottom of your browser. As an additional precaution a box indicating that the page is encrypted with SSL will appear above the Shopping Cart box on every secure page. For more details about the security of our site please see our Privacy Policy.

How do I cancel or change an order?

You may cancel or change your order if it still has a pending or processing status by contacting our Customer Service Team using the 'Contact Us' link at the top of our site.  We will do our best to make the changes you request. Unfortunately, if your order has already been shipped we are no longer able to make changes or cancel it. 


Our Clothing

I'm looking for a particular style...do you do custom orders?

We can't accommodate custom orders at this time but we are constantly adding new styles so please let us know what you're looking for and it may be something we design in the future.  Contact Us

How do I wash my clothing?

Proper care of your clothing is essential to ensuring it stays in excellent shape. Please see Clothing Care for instructions on washing, drying, and ironing your clothing as well as other clothing tips.


Sizing

Do you carry all sizes of clothing?

Our abayas are available in sizes 52 to 62 but we also carry size 50 and 64 in selected styles. The sizes that are currently in stock for each item are listed on the item page.

How can I make sure the item will fit me perfectly before I order it?

To make things simpler and remove the guesswork, we offer Sizing Advice where you can send us your height and measurements and we will let you know the size you need to get the perfect fit.

We also have a simplified Height Chart which will tell you the abaya length that corresponds to your height.  Our Height Chart is based on an average body size (US sizes 8 - 14 or European sizes 42 - 48) and the size recommendation is for the abaya to be touching the ground.  If you are larger/smaller than this or are confused we recommend getting Sizing Advice.

We also have How to Measure instructions which detail the measurements you need to consider for each type of garment. Sizes may vary from style to style so please compare your measurements to the measurements for the specific garment you are interested in (located on the product page). Be sure to leave enough space between your measurements and the measurements of the garment so that it will fit loosely.

How do I measure myself?

For detailed instructions on how to measure yourself to make sure the garment will fit, please see How to Measure.

What if my item doesn't fit?

If your item doesn't fit you may return it or exchange it for a different size. For information on how to do this please read our Return Policy.

Can you send me a specific measurement for the abaya I would like to order?

Yes of course, please Contact Us and let us know which abaya and what measurements you need and we'd be happy to send them to you.

Can you alter my item for me before you ship it?

Our garments are ready made and not custom made to order so we are not able to make any alterations to the garments.  You can usually find a tailor or seamstress in any city so you could always have your item altered once you receive it.


Shipping

How much is shipping?

Our shipping rates are calculated based on the weight of your order.  To see the rates, add the items you want to purchase to your shopping cart and then click 'Checkout'.  You can select Guest checkout and enter your country to view the rates.

Do you ship internationally?

Yes, we are happy to be able to ship to customers all over the world.

I live in Toronto...Can I pickup my order?

We are not able to accommodate order pickups at this time but we offer flat rate shipping for our Greater Toronto Area customers of $4.95 USD so your order will be delivered to you quickly. Flat rate shipping is open to all customers in the Greater Toronto Area and is limited to Toronto, Durham, York, Peel & Halton regions.

How long will it take for me to receive my order?

Delivery times vary based on the country that the order is being shipped to and the shipping method you selected for your order. The delivery time frame is listed on your order confirmation email to give you an idea of when you should receive your package.

Do you provide a tracking number?

Tracking is available depending on the shipping method you choose. Methods that include tracking are specified during checkout so if you would like to have tracking on your order please select a method which includes a tracking number.

How long will it take for my order to be shipped?

Your order will be shipped within 1-3 business (working) days. Orders that are being paid by check or money order will be shipped within 1-3 business (working) days after receiving and processing your payment.  Orders that are being paid by Western Union or Moneygram transfer will be shipped 1-3 business days after receiving your funds.

Will I be charged customs, duty fees, or taxes on delivery?

Depending on the import laws of your country, it is possible that you may be charged customs, duty fees or taxes. These charges are the responsibility of the customer and not Sunnah Style.

For more information please see Shipping Information.


Payments

What methods of payment do you accept?

We accept these methods of payment:

  • Credit cards and debit cards (Visa, Mastercard, American Express, and Discover) - payment will be processed via PayPal
  • E-Check payments from your PayPal account or PayPal balance
  • Check or Money Order (US and Canadian orders only)
  • Western Union or Moneygram transfers (All countries)
Do you accept cash?

Since it is not safe to send cash in the mail, Sunnah Style does not accept cash as a method of payment.  You can pay by Western Union or Moneygram transfer as an alternative to sending cash.

For more information please see Payments.


Returns

Can I return my item?

We offer a 30 day moneyback guarantee on all purchases except for final sale (clearance) items.  You can return your item for any reason within 30 days from the date of purchase for an exchange or refund. For more information please read our Return Policy.

Do you refund the shipping charges I paid?

Shipping charges that you paid for your original order are not refundable so only the purchase price of the item being returned will be refunded.

Will you refund the shipping charges I have to pay to ship my return back to you?

We do not cover the cost for shipping the returned items back to us unless we sent you a wrong or defective item.

For more information please see our Return Policy.

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