Explanation of Order Status

After you place an order on our website, your order goes through a few stages before it reaches you.  If you have any questions about your order please do not hesitate to contact us and we'll be happy to help you!   

These are the different order statuses you may see:

PAYMENT RECEIVED - We received the payment for your order and your order is in queue for processing.

PROCESSING - Your order is being packaged and prepared for shipment.  Our processing time is 1-3 days, meaning your order will be shipped 1-3 days after you place it.

SHIPPED - Your order has been handed over to the postal company and is now in transit on its way to you.  The expected delivery timeframe for your order is listed on your order confirmation.

AWAITING MONEY TRANSFER - You opted to pay by Western Union or Moneygram transfer during checkout, so we are waiting to receive your payment before your order can be processed.

AWAITING CHEQUE / MONEY ORDER - You opted to pay by mailing a cheque or money order during checkout, so we are waiting to receive your payment before your order can be processed.