Frequently Asked Questions

If you have any questions not answered below, please do not hesitate to Contact Us!

General

Where are you located?

Sunnah Style is located in Toronto, Ontario, Canada, and all orders are shipped from our Toronto location.

Does Sunnah Style have a retail store that is open to customers?

At this time we operate entirely online so all orders are taken through our website and shipped to the customer.

Customer Accounts

Is it mandatory for me to create an account?

You have the option of creating a customer account to place orders or of checking out as a guest.  By creating a customer account you are able to save your cart, wishlists and favourite products, place orders quicker since you don't have to re-enter your information, view your order history, and easily submit returns.

If I create an account with you do you share my information?

Sunnah Style never sells or shares the personal or financial information of any customer with any third party. Any information provided to us is kept strictly confidential. For more details please read our Privacy Policy.

What are the advantages of having an account vs ordering as a guest?

A few of the benefits of creating an account are:

  • Items added to your shopping cart will be saved when you log out and will be there when you log back in, allowing you to quickly checkout
  • View the status of all your past and current orders
  • Track your orders directly from your account
  • Easily change or update your address and other personal information
  • Easily submit return requests and track your entire return process
  • View and apply store credits and vouchers to your orders
  • Create wishlists and send them to your friends
  • Save your favourite products

Ordering

How do I place an order?

To place an order you need to add the items you want to purchase to your shopping cart. You can do this by selecting the size or colour of the item (if applicable) and clicking 'Add to Cart' on the product page.  Once you've added all your items, click 'Checkout' to go through the checkout process.  You will be asked to enter your address and payment information during checkout.  For in-depth instructions please see How to Order.

Is it safe to shop on your site?

Our site is encrypted with SSL which is activated during any process that involves your personal information (i.e.: creating an account, checkout, etc). A page is secure when you see the closed padlock at the top or bottom of your browser. As an additional precaution a box indicating that the page is encrypted with SSL will appear above the Shopping Cart box on every secure page. For more details about the security of our site please see our Privacy Policy.

How do I cancel or change an order?

You may cancel your order if it still has a pending or processing status by contacting us and we will do our best to make the changes you request. Unfortunately, if your order has already been shipped you are no longer able to make changes or cancel it.  Please Contact Us for more assistance.

Our Clothing

I'm looking for a particular style...do you do custom orders?

We can't accomodate custom orders at this time but we are constantly adding new styles so please let us know what you're looking for and it may be something we design in the future.  Contact Us

How do I wash my clothing?

Proper care of your clothing is essential to ensuring it stays in excellent shape. Please see Clothing Care for instructions on washing, drying, and ironing your clothing as well as other clothing tips.

Sizing

Do you carry all sizes of clothing?

All of our abayas are available in sizes 52 to 64 but we also carry sizes 50, 66, and 68 in some styles. The sizes that are currently in stock for each item are listed on the item page.

How can I make sure the item will fit me perfectly before I order it?

To make things simpler and remove the guesswork, we offer Sizing Advice where you can send us your height and measurements and we will let you know the size you need to get the perfect fit.

We also have a simplified Height Chart which will tell you the abaya length that corresponds to your height.  Our Height Chart is based on an average body size (US sizes 8 - 14 or European sizes 42 - 48) and the size recommendation is for the abaya to be touching the ground.  If you are larger/smaller than this or are confused we recommend getting Sizing Advice.

We also have How to Measure instructions which detail the measurements you need to consider for each type of garment. Sizes may vary from style to style so please compare your measurements to the measurements for the specific garment you are interested in (located on the product page). Be sure to leave enough space between your measurements and the measurements of the garment so that it will fit loosely.

How do I measure myself?

For detailed instructions on how to measure yourself to make sure the garment will fit, please see How to Measure.

What if my item doesn't fit?

If your item doesn't fit you may return it or exchange it for a different size. For information on how to do this please read our Return Policy.

Can you send me a specific measurement for the abaya I would like to order?

Yes of course, please Contact Us and let us know which abaya and what measurements you need and we'd be happy to send them to you.

Can you alter my item for me before you ship it?

Our garments are ready made and not custom made to order so we are not able to make any alterations to the garments.  You can usually find a tailor or seamstress in any city so you could always have your item altered once you receive it.

Shipping

How much is shipping?

Our shipping rates are calculated based on the weight of your order.  To see the rates, add the items you want to purchase to your shopping cart and then click 'Checkout'.  You can select Guest checkout and enter your country to view the rates.

Do you ship internationally?

Yes, we are happy to be able to ship to customers all over the world. 

I live in Toronto...Can I pickup my order?

We are not able to accomodate order pickups at this time but we offer flat rate shipping for our GTA customers of $4.95 USD so your order will be delivered to you quickly. Flat rate shipping is open to all customers in the Greater Toronto Area and is limited to Toronto, Durham, York, Peel & Halton regions.

How long will it take for me to receive my order?

Delivery times vary based on the country that the order is being shipped to and the shipping method you selected for your order. The delivery timeframe is listed on your order confirmation email to give you an idea of when you should receive your package.

Do you provide a tracking number?

Tracking is available depending on the shipping method you choose. Methods that include tracking are specified during checkout so if you would like to have tracking on your order please select a method which includes a tracking number.

How long will it take for my order to be shipped?

Your order will be shipped within 1-3 business (working) days. Orders that are being paid by cheque or money order will be shipped within 1-3 business (working) days after receiving and processing your payment.  Orders that are being paid by Western Union or Moneygram transfer will be shipped 1-3 business days after receiving your funds.

Will I be charged customs, duty fees, or taxes on delivery?

Depending on the import laws of your country, it is possible that you may be charged customs, duty fees or taxes. These charges are the responsibility of the customer and not Sunnah Style.

For more information please see Shipping Information.

Payments

What methods of payment do you accept?

We accept these methods of payment:

  • Credit cards and debit cards (Visa, Mastercard, American Express, and Discover) - payment will be processed via PayPal
  • E-Check payments from your PayPal account or PayPal balance
  • Cheque or Money Order (US and Canadian orders only)
  • Western Union or Moneygram transfers (All countries)

Do you accept cash?

Since it is not safe to send cash in the mail, Sunnah Style does not accept cash as a method of payment.  You can pay by Western Union or Moneygram transfer as an alternative to sending cash.

For more information please see Payments.

Returns

Can I return my item?

We offer a 45 day moneyback guarantee on all purchases except for final sale (clearance) items.  You can return your item for any reason within 45 days from the date of purchase for an exchange or refund. For more information please read our Return Policy.

Do you refund the shipping charges I paid?

Shipping charges that you paid for your original order are not refundable so only the purchase price of the item being returned will be refunded.

Will you refund the shipping charges I have to pay to ship my return back to you?

We do not cover the cost for shipping the returned items back to us unless we sent you a wrong or defective item.

For more information please see our Return Policy.